Frequently Asked Questions

What are your hours of operation?

The service will operate Monday to Friday between 5:30 am till 9:00am in the mornings and from 5:00pm till 8:00pm in the evening. The service will not operate on weekends and public holidays.

What areas do you service?

Our service is restricted to the Epping, Carlingford and North Rocks areas, operating along designated roads with assigned pick-up and set down points. For further information please refer to our www.cdcourbus.com.au

How do I book for this service?

This service is booked through our App that can be downloaded from the Apple App Store or Android Play Store.

Is a booking necessary?

Yes, booking for this service is important to ensure delivery of a confirmed, reliable and safe service.

How much does it cost to use your service?

Our service is operated on a flat rate of $5.00 per trip, which must be prepaid through our App.

Can I use my Opal card to pay?

No, this service is independently operated and is not part of the Opal service.

How do I pay for my booking?

Payment process is set up when you initially download and enter your details into our App.

How early can I book for this service?

This service can be booked through the App 14 days in advance of travel.

Once booked will I be guaranteed a seat?

Yes, our App ensures that the service is not over booked.

How many people can you transport?

Our mini buses (Toyota Commuter) are equipped to carry up to 10 passengers plus one wheelchair passenger when required.

Does your bus have wheelchair access?

Yes, all our buses are equipped to carry 1 wheelchair.

Will you pick me up from my home?

We do not operate a Door to Door service, but have established a multitude of pickup points along our route, one of which should be close to your home. Please check our App or www.cdcourbus.com.au for your closest point.

Do you have suitable seats for children?

Due to the variances with seating requirements for children, we can only carry children above 7 years of age.

Can my child ride on your service unaccompanied?

Yes, providing the child is above 7 years of age and has booked a seat.

Will my luggage fit on your bus?

Space is limited on this service, luggage should sit on your lap or placed under your seat.

What is your cancellation policy?

Bookings may be cancelled by the customer without incurring any cost up until 5 minutes prior to the confirmed collection time. In these circumstances, the transaction will be cancelled and will not appear on the customer’s credit/debit card statement. Please refer to the Terms & Conditions – Payment and pricing for more detail.

Do you take last minute bookings?

Our App is real-time so you can make a booking at any time and be advised the next available service.

Can I wave the bus down and pay the driver?

No, to deliver the service in a timely and safe manner and to co-ordinate the quickest trip between points, online bookings are essential.

Can I eat or drink on your bus?

Eating and drinking is not allowed unless for medical reasons.

Do you offer discounts for pensioners or seniors?

No, being a premium service with limited passenger numbers we cannot offer any discounts at this stage.

Do you allow mobility scooters on your bus?

No, for safety reasons we are unable to carry this type of mobility aid.

Does your bus follow a set route and time table?

Our service operates within the Epping, Carlingford and North Rocks area, operating along designated roads with assigned pick-up and set down points. Due to the type of service, we do not operate to a specific timetable but aim to deliver the quickest travel with a wait time of 15 to 20 minutes.

Can I join and get off anywhere within your operation area?

Yes, you can book a pick-up and set-down to and from any nominated stop within our operating area.

Can I transfer to another one of your services for the one fare?

You will need to book both services independently and pay for each trip.

Can I change my pick-up time to an earlier or later service?

Yes, you will need to cancel the existing trip from the App at least 15 minutes before and rebook.

How can I provide feedback regarding your service?

Yes, you can provide feedback through the App on your phone or contact our support staff via email at ourbus@cdcbus.com.au or call 8889 7050.

How do I make queries about lost and found?

Please contact our support staff on customer.service@cdcbus.com.au or call 8889 7050

Do I need to wear a seat belt?

Yes, the law requires that all passengers must wear a seatbelt where one is fitted. It is for your safety!

Can I travel with my pet?

You can travel with your pet if it is an assistance animal such as a Guide Dog, Hearing Dog, Police Dog and for other animals that you hold a valid Assistance Animal Permit (AAP)